Technology in Finance

Raktim Singh
9 min readDec 28, 2023

Technology in Financial Sector

Amidst the ever-evolving global environment, the Banking and finance industry is experiencing a significant metamorphosis propelled by technological progressions.

This paradigm shift encompasses more than merely implementing digital tools, it represents a profound change that can reshape the sector’s functioning, client engagements, and service offerings.

Industry transformation is increasingly propelled by technology’s multifaceted manifestations, which profoundly correlate with economic stability, expansion, and ingenuity.

89% of banking executives, according to a report, are convinced that AI will
fundamentally alter how they interact with and obtain information from
customers.

Adopting Automation to Increase Productivity: Automation is a notable way
technology transforms the banking and finance industry.
Routine operations previously performed manually are now implemented with extreme accuracy by machinery.

The shift towards automation encompasses more than mere operational
streamlining.
It aims to optimize efficiency, reduce errors, and liberate human resources
for responsibilities that demand strategic understanding and individualized attention.

Data entry and transaction processing are being transformed by technology-driven automation in the financial industry.
By 2025, as much as 30 percent of the worldwide financial workforce is
anticipated to be automated.

What is Banking and Finance industry:

The Banking and finance sector comprises an extensive range of institutions and services fundamental to managing financial transactions, investments, and risk.

This industry is an indispensable cornerstone of the economy, delivering vital financial services to governments, businesses, and individuals.

It includes, among others, investment firms, commercial banks, insurance
companies, and credit unions.

Its operation facilitates the allocation of funds, the execution of investments, and the mitigation of risks, thereby fostering economic expansion and stability.

It is estimated that the global financial services industry will contribute to around 30 percent of the global GDP.

The Importance of Banking and Finance Industry:

The banking and finance industry is a fundamental catalyst for economic
development, not merely an enabler.
This sector facilitates financial transactions, grants enterprises access to capital, and imparts financial services, enabling enterprises to innovate, grow, and generate employment.

It promotes infrastructure development and entrepreneurship, thereby
significantly contributing to the economy's overall prosperity.

By encouraging investment and innovation, an effective financial sector
can increase economic growth and decrease poverty, according to the World Bank.

Unique Challenges of the Banking & Finance Sector

Despite its considerable development potential, the Banking and finance industry faces distinctive challenges that arise from its complex structure.

Cybersecurity has emerged as a critical issue due to the exponential growth of cyberattacks during the past decade.

A 75% increase in documented cybercrimes against financial institutions has resulted from the rapid digitization of financial services.

This statistic highlights the sector’s susceptibility to cyber threats.
Preserving customer’s confidence and protecting sensitive data has become an ongoing obstacle.

According to a study, the average cost of a data breach in the financial sector is the highest of all industries.
It has increased by an alarming 30% in the past year alone.

This underscores the critical nature of implementing strong cybersecurity
protocols and the considerable financial liabilities that result from insufficient safeguards.

Furthermore, regulatory compliance presents a substantial challenge, as
the Banking and finance industry is required to adapt to approximately 200 regulatory modifications each year on average.

The industry is governed by important and complex regulations, compliance criteria to safeguard consumer interests and maintain financial stability.

Optimizing for these continuously changing demands necessitates an average annual investment of 15% of the operational budget, which signifies the required substantial resources and ethical focus on detail.

Market volatility introduces an additional stratum of intricacy, as evidenced by the 40% rise in extreme market fluctuations within financial institutions.

The volatility of international markets can trigger a series of consequences for financial institutions, affecting their investment portfolios, liquidity, and overall stability.

Effectively navigating these tumultuous waters necessitates the implementation of risk management strategies that are also forward-thinking in nature.

Despite these obstacles, customer expectations remain elevated.
A new era of convenience and customization has arrived with the advent of digital banking.

85% of customers now anticipate responses to their inquiries in real-time. Patrons have high expectations for streamlined digital encounters, immediate information retrieval, and tailored financial guidance.

To fulfill these requirements, ongoing innovation and a yearly average investment of 10% in technological infrastructure are required.

Which technologies can be used in financial sector:

  1. Revolution of Big Data: The industry is inundated with data, and its
    efficient application has the potential to generate substantial
    advancements.

By utilizing Big Data analytics, financial institutions can get deeper insights
into customer behavior, market trends, and risk patterns.
By examining these patterns, institutions can optimize their strategies,
develop well-informed decisions, and customize their services.

2. Personalization Driven by AI: The field of Artificial Intelligence is
revolutionizing enterprise-customer interactions.
AI-powered chatbots offer continuous consumer support, augmenting the
overall user experience.
In addition, AI algorithms perform an extensive market data analysis,
yielding valuable insights that aid in evaluating risks and investment
choices.

3. The Cloud Advantage: Cloud technology provides a secure and scalable
infrastructure, resulting in decreased operational expenses and improved
accessibility to data.
Financial institutions can efficiently store and process large volumes of
data, resulting in accelerated processing times and enhanced collaboration.

4. Connected Finance with IoT: The advent of the Internet of Things has
facilitated the collection and analysis of data in real-time.
Asset performance monitoring, real estate investment risk assessment, and
customer behavior tracking for personalized service provision are all
capabilities of IoT devices.

5. Blockchain: One way in which blockchain technology is revolutionizing
transactional procedures is by offering a security guarantee.
It provides tamper-proof, traceable, and secure record-keeping, thereby
reducing the likelihood of fraud and increasing accountability.

6. Augmented Reality (AR) and Virtual Reality (VR) technologies are
transforming consumer experiences in the context of immersive banking.

These immersive technologies improve consumer engagement and
decision-making by facilitating interactive banking interfaces, personalized investment simulations, and virtual property tours.

Incorporating technology into the Banking and finance industry is not
merely a fad; rather, it represents a critical paradigm shift influencing the
sector’s future course.

Utilizing AI, Big Data, Cloud, IoT, and Immersive technologies in addition
to automation for streamlined operations, the industry is entering a new era of innovation, security, and efficiency.

These technologies serve as enablers rather than mere instruments,
empowering financial institutions to provide more personalized services,
fostering economic expansion, and exemplifying the transformative
capacity of technology in conventional sectors.

What additional specialized technologies could the banking and finance sector benefit from:

As one delves deeper into technology’s influence on the banking and
finance sector, the transformative potential of quantum computing
becomes increasingly apparent.
It is projected that the market value of Quantum Computing will be around
$2.2 billion by 2026.

Quantum Computing can significantly accelerate the execution of intricate
financial computations, thereby bringing about a paradigm shift in
investment optimization, risk assessment, and security protocols.
The rationale behind quantum computing is that it uses the principles of
quantum mechanics to perform computations.
This computation happens at an exponential rate compared to classical
computers.

This technology can manipulate complex networks of financial data and
conduct simulations to provide investment decision-making insights with
unprecedented precision.

Examples of Technology on the Banking and Finance Industry:

  1. Machine Learning-Based Fraud Detection: Machine learning algorithms
    are anticipated to generate business value in excess of $3.5 trillion on a
    global scale by 2024. By utilizing these algorithms, bank can detect
    fraudulent transactions in real-time, bolstering financial transaction
    security and mitigating monetary losses.

2. It is anticipated that by 2025, AI-powered platforms will manage $1
trillion in assets. These platforms leverages artificial intelligence (AI) to
deliver individualized financial recommendations and insights,
promoting informed decision-making and democratizing access to
financial expertise.

3. Trade finance on Blockchain: It is estimated that by 2026, the global
blockchain market will reach around $60 billion.
The implementation of blockchain technology in trade finance has
improved transparency, reduced fraud, and streamlined cross-border
transactions by minimizing documentation.

4. Virtual Reality Wealth Management: The virtual reality (VR) wealth
management utility provided by banks enables users to create 3D
representations of their financial portfolios, simplifying and engrossing
intricate investment principles.

5. Blockchain for Supply Chain Finance: By 2024, blockchain solution is
anticipated to facilitate cross-border supply chains worth more than $3
trillion. It optimizes working capital by offering real-time, transparent,
and secure visibility into the supply chain. It mitigates the risks of fraud
and delays.

The contemporary banking and finance industry has become closely
associated with ease of use, owing to technological advancements.

By 2024, it is anticipated that 3.8 billion individuals will utilize mobile
banking applications globally. These applications grant users immediate access to their accounts, facilitating various activities such as bill payments, investment administration, and transactions.

Global Digital Payments market volume is anticipated to reach $15tn in
2027, an 11.80% increase from 2023 to 2027.

This development will facilitate and secure financial transactions.

Additionally, the proliferation of robo-advisors, which facilitate the
democratization of investment advice and are projected to contribute to
a $987 billion global robo-advisory market by 2027, enables individuals
with diverse financial expertise to make well-informed investment
decisions.

Providing real-time notifications and alerts enhances security by
enabling users to monitor their financial activities actively.

Navigating Technology Safely: Cautionary Measures for Banking & Finance
In this age of rapid technological progress, individuals must maintain a
state of constant vigilance to protect their financial welfare.
It is anticipated that cybercrime will result in annual damages surpassing
$6 trillion by 2024.
Two-factor authentication and robust, one-of-a-kind passwords are
essential cybersecurity measures for preventing potential threats.

Furthermore, users are advised to exercise prudence when engaging in
financial transactions over public Wi-Fi networks. Furthermore, they
should be wary of phishing attempts and dubious emails.

The complexities inherent in the banking and finance industry present
obstacles, most notably in compliance.
Regulatory penalties are anticipated to amount to $400 billion by 2025,
highlighting the criticality of compliance with anti-money laundering and
data privacy regulations.

Although the sector’s digital transformation improves efficiency, it also
increases the risk of cybersecurity breaches, which can result in
disruptions to operations, erosion of consumer confidence, and financial
consequences.

Beyond the Horizon: Future Technologies in Banking & Finance

As the industry adapts to emerging trends, Artificial Intelligence (AI) is
anticipated to dominate.
The banking and finance market for artificial intelligence is anticipated
to reach $11.2 billion by 2025.
The capacity of quantum computing to resolve complex calculations will
provide novel opportunities in investment strategies and risk
management.

By utilizing AR and VR, one can transform consumer engagement through the provision of immersive property tours and investment simulations.

Blockchain-based decentralized finance (DeFi) has the potential to
disrupt conventional financial intermediaries by enabling the provision
of peer-to-peer financial services.

Amidst the current technological revolution, the Banking and finance
industry is at a critical juncture characterized by innovation and
profound change.

Quantum computing possesses the capability to accomplish
computational exploits that were previously considered unattainable.
Financial institutions provide individuals with opportunities for
accessibility, efficiency, and empowerment through technology
adoption.
Nevertheless, the implementation of vigilant cybersecurity practices and
strict adherence to regulatory standards continues to be of utmost
importance.

As time progresses, the sector’s environment exhibits potential for
ongoing development, ingenuity, and empowerment, influencing a
future in which the convergence of finance and technology reshapes the
worldwide economy.

Conclusion:
The convergence of technology and the banking and finance industry
signifies an unprecedented period of change, which has extensive
consequences for global economies, institutions, and individuals.

The sector is experiencing a rapid evolution of its environment, with
Artificial Intelligence (AI) transforming consumer engagement and
Robotic Process Automation (RPA) optimizing operations.
As technology and the banking and finance industry continue to
collaborate in a mutually beneficial manner, the methods by which
financial services are obtained, provided, and encountered are further
transformed.

Technological advancements are reshaping industry norms, such as
predictive analytics, enabling well-informed decisions and biometric
authentication bolstering security.

As time progresses, the dynamic environment is expected to provide
additional means for financial institutions to connect with the general
public, guaranteeing secure, efficient, and accessible financial
transactions worldwide.

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Raktim Singh

RAKTIM has done B.TECH from IIT-BHU. He joined Infosys in 1995. He is author of Amazon Best Seller 'Driving Digital Transformation'. www.raktimsingh.com